‘Personal Data’ encompasses all information pertaining to an identified or identifiable natural person (the ‘Data Subject’). Identifiable is taken to mean a natural person who can be identified directly or indirectly, particularly on the basis of an identifier such as a name, an identification number, location data, an online identifier or one or more elements that are characteristic of the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person;
Who is responsible for processing my Personal Data?
- Arte NV, company number 0421 929 907, with its registered office at 3520 Zonhoven, Senator A. Jeurissenlaan 1210;
- Noster NV, company number 0458 313 419, with its registered office at 3520 Zonhoven, Senator A. Jeurissenlaan 1210;
- Murco NV, company number 0838 557 377, with its registered office at 3520 Zonhoven, Senator A. Jeurissenlaan 1210;
- Arte France SARL, company number 327 327 037, with its registered office at 75006 Paris, 6 bis, Rue de l'Abbaye (France);
- Arte Interior Furnishings Ltd, company number 0887 1488, with its registered office at Chelsea Harbour, London, U. 217-219, Design Centre East (UK); and
- Arte Interior Furnishings Spain S.L., company number B61010625, with its registered office at Cl Portugalete Num.17 ESC. P. PTA. Barcelona (Spain).
- Arte Interior Furnishings Singapore Pte Ltd, company number 202217483C, with its registered office at 4 Battery Road, #25-01 Bank of China Building (Singapore 049908)
Hereinafter: ‘Arte’, ‘Arte Group’ or ‘we’.
What Personal Data do we collect from you?
Personal Data provided to us by you:
- in the case of a face-to-face meeting (e.g. a visit by one of our representatives, visit to our trade fair stand, etc.) we obtain such data as your surname, first name and any other useful data depending on your query;
- when you sign up to an ARTE e-mail alert or newsletter (e.g. as the result of a trade fair visit or product purchase) we obtain such data as your surname, first name and e-mail address;
- when you sign up for such things as sample requests, quotes, etc. and contact request (via Website and offline) we obtain your surname and first name, address details, e-mail address, telephone number and information regarding your professional activities through the sign-up form or contact form. The same information is also collected via our ‘General Terms and Conditions’ form for suppliers;
- in the case of queries and/or complaints submitted by e-mail, post, telephone or social media we obtain such data as your surname, first name and any other useful data depending on your query/complaint;
- when signing an agreement we obtain such data as your surname, first name, address details, e-mail address, telephone number and credit information;
- in bilateral communication we obtain such data as your surname, first name, e-mail address and telephone number;
- in the case of job applications (solicited or otherwise) we collect such data as the information in CVs and any other information that might be useful in relation to current vacancies; and
- in the case of contact requests via social media channels (e.g. Facebook, Instagram, Pinterest, LinkedIn) we collect such data as account information.
If Arte Group receives a whistle-blower report, a file of the report information will be produced. This file will contain such data as the following: the surname, first name, e-mail address and job title of the whistle-blower, information pertaining to the breach, and all information useful for the purposes of the whistle-blower report.
How do we collect your Personal Data?
We collect your Personal Data in a variety of ways:
- when you visit our stand at a trade fair or receive a visit from one of our representatives;
- through signing up for an Arte e-mail alert or newsletter;
- through the use of a contact form on the Website;
- through the use of a sign-up form for sample requests on the Website;
- through the use of our ‘General Terms and Conditions’ form for suppliers;
- through submitting queries and/or complaints by e-mail, post, telephone, social media;
- when signing a contract;
- through communication;
- through contact via social media channels; and
- through (receiving) whistle-blower reports.
Why do we collect your Personal Data? (purposes)
We collect Technical Information for the purposes of looking after and improving the Website and compiling anonymous visitor statistics (to enable secure use of the Website and to provide, analyse, improve and manage the Website and services).
We also collect your Personal Data with a view to:
- invoicing for and supplying your product purchases (the provision of services within the compass of our obligation towards a customer);
- processing sample requests (the provision of services within the compass of our obligation to a customer);
- communicating with you regarding your product purchases;
- handling queries and/or complaints by e-mail, post, telephone, social media;
- sending e-mail alerts (e.g. promotions, informing you that a particular collection is being discontinued or a new collection is being launched, etc.) and newsletters (direct marketing);
- displaying personalised offers/advertisements on other websites and social media channels based on your interests;
- assessing whether you might be a suitable candidate for an unfilled role/current vacancy and communicating with you regarding that assessment; and
- investigating and handling whistle-blower reports.
Are we entitled to process your Personal Data? (lawful basis)
The GDPR stipulates that we must be transparent with regard to the lawful basis for our processing of Personal Data. Our processing of your Personal Data is based on the following lawful bases.
Necessary for the performance of an agreement
The following forms of processing are necessary for the performance of the agreement:
- to enable handling of your product purchases;
- to enable handling of the payment and invoicing of your product purchases;
- to enable communication vis-à-vis your product purchases and/or to enable us to respond to other queries;
- to enable us to send sample requests and/or quotes; and
- to enable us to respond to your contact request.
- we are entitled to process your Technical Information because you will have consented to this via the ‘cookie banner’ (with the exception of functional and analytics cookies, which we process on the basis of our legitimate interests);
- we are entitled to process your Personal Data in order to assess whether you might have a suitable profile for current vacancies and to enable us to inform you in that regard because you will have consented to this;
- we are entitled to process the Personal Data that you have transmitted to us or that we have received as a result of a trade fair visit to enable us to provide you with (direct) marketing, including e-mail alerts (e.g. promotions, informing you that a particular collection is being discontinued or a new collection is being launched, etc.) and sending newsletters because you will have consented to this (if you are not an existing customer); and
- we are entitled to process your Personal Data in order to display personalised offers on other websites and social media channels because you will have consented to this via the ‘cookie banner’.
Verbal consent can be given in some cases, including at a trade fair visit. Where you have given verbal consent, this can be withdrawn at any time without prejudice to the lawfulness of the processing based on your consent prior to this withdrawal.
Incidentally, you can always unsubscribe from our electronic newsletters using the unsubscribe link at the bottom of each newsletter or by getting in touch with us.
Our legitimate interests
We process your Personal Data on the grounds of our legitimate interests, including:
- to enable us to communicate with you on your product purchases;
- to enable us to respond to your queries and/or complaints;
- to improve the quality of our Website and services;
- to enable us to provide you with (direct) marketing, including e-mail alerts (promotions, informing you that a particular collection is being discontinued or a new collection is being launched, etc.) and newsletters, if you are an existing customer;
- for the purposes of exercising and defending the rights of Arte Group, e.g. in the event of disputes;
- for the purposes of managing customers, including identifying customer needs; and
- for the purposes of receiving, managing, analysing, examining and processing whistle-blower reports (insofar as no legal obligation to do so exists).
In some cases we will be obliged by applicable legislation or regulations to process your Personal Data for such purposes as investigating whistle-blower reports, preventing, detecting and investigating fraud or criminal offences, fulfilling fiscal obligations, within the compass of audits, customer management, etc.
Do we share your Personal Data with third parties?
Transfer within Arte Group
We are entitled to transfer your Personal Data within all legal entities forming part of the Arte Group. This transfer can fall within the ambit of performance of the agreement that we have with you or in which you are involved.
Transfer beyond Arte Group
We are entitled to pass on your Personal Data to third parties (i) if this is necessary for the performance of the agreement that we have with you, (ii) to satisfy our legal obligations (e.g. fiscal obligations), (iii) if you sign documents electronically.
- Our service providers. We are entitled to pass on your Personal Data to our service providers. These service providers will be permitted to use your Personal Data solely for the purposes specified by us, in such capacities as maker/hoster of our Website, bank/payment service provider, marketing partner for distribution of e-mail messages, etc. The security of your Personal Data will be safeguarded by processing agreements that we enter into with these service providers.
- Government bodies and courts. We may disclose your Personal Data at the behest of law enforcement agencies or government bodies or in response to summonses, court orders, or judicial proceedings to establish, safeguard or exercise our rights, or to defend ourselves against a legal claim, or as otherwise required or permitted by law, or in order to safeguard the rights, property or safety of another individual. We may also disclose your Personal Data in order to investigate or prevent a breach on your part of a contractual or other form of relationship with us or your illegal or harmful activities.
- Social media channels. We are entitled to pass on your Personal Data in pseudonymised form to social media channels (e.g. Facebook, Instagram, LinkedIn), such as to enable them to show you personalised offers/advertisements. We also use Google services such as Analytics and YouTube in order to keep abreast of how users are using our Website and to display personalised and non-personalised advertisements. We also use other parties for advertising services, including Meta, Pinterest, Microsoft. Arte Group would advise you to consult the privacy policies of these social media channels on their websites.
We ensure that all third parties receiving Personal Data are obliged to take the necessary technical and organisational measures to protect your Personal Data.
We are entitled to pass on your Personal Data to countries outside of the European Economic Area (EEA), including countries that do not provide effective Personal Data protection. If we do pass on your Personal Data to countries outside of the EEA, then we will ensure that your Personal Data remains protected as required by the applicable data protection legislation. To this end, we have taken the following measures to ensure that your Personal Data is protected: incorporating standard clauses into our agreements with these companies and taking additional measures, unless the processing is being done in a country recognised by the European Commission as one that provides appropriate data protection.
How long will we keep your Personal Data?
Your Personal Data will only be processed for as long as is necessary in order to achieve the purposes concerned. It will therefore be stored for the period required in order to fulfil the purposes or to satisfy the requirements imposed by law. The retention period will differ from purpose to purpose, and will sometimes extend to a longer period, such as for compliance with statutory obligations (e.g. we are required to keep your invoicing details for a minimum of 7 years in order to fulfil our accounting and fiscal obligations), or due to the legal necessity to keep certain Personal Data as proof in the event of disputes, for up to a minimum of 10 years after the termination of the contract. Your Personal Data will be deleted or anonymised once the applicable retention period(s) have elapsed.
What technical and organisational security measures have we taken in order to protect your Personal Data?
We have developed security measures that have been adapted in the technical and organisational spheres to prevent the destruction, loss, falsification, amendment, unauthorised access or accidental disclosure to third parties of Personal Data as well as any other unauthorised processing of this Personal Data, with these measures including an SSL certificate, the Personal Data only being accessible to administrator accounts, etc. On no account can ARTE be held liable for any direct or indirect harm arising from improper or unlawful use of the Personal Data by a third party. You are required to adhere to the security rules at all times. You therefore bear sole responsibility for your use of the Website from your computer, for your IP address and for your identification details (such as your login name and password for requesting samples) and for keeping them confidential.
What are your rights?
You have the following rights:
- right of access, i.e. the right to receive information on our processing of your Personal Data and/or to receive a copy of the Personal Data that we are holding on you;
- right to rectification, i.e. the right to correct or add to any inaccurate Personal Data that we hold on you and to have the recipients to whom this Personal Data has been passed on informed of this rectification;
- right to erasure, i.e. the right under certain circumstances to have deleted the Personal Data that we are no longer lawfully entitled to use or that is no longer necessary for the purposes or where you have exercised your right to object to the processing;
- right to restriction of processing, i.e. the right under certain circumstances to limit the processing of your Personal Data to mere storage;
- right to Personal Data portability, i.e. the right under certain circumstances to receive your Personal Data and, at your discretion, reuse this or transfer it to a third party in a standard machine-readable format;
- right to object, i.e. the right on certain grounds to object to processing on the basis of our legitimate interests, and the right to object at all times to the use of your Personal Data for direct marketing purposes, unless our reasons for that processing outweigh the interests, rights and freedoms that you may have;
- right to withdraw your consent, i.e. if the processing of your Personal Data is based on consent you have given previously, you have the right to withdraw that consent; and
- right not to be subject to a decision based solely on automated processing, including profiling.
In order to exercise your rights and/or withdraw your consent, all you need to do is to contact us, either by e-mail to email@example.com or by post to Arte Group, marked for the attention of the Legal Department, Senator A. Jeurissenlaan 1210, 3520 Zonhoven, Belgium. We will endeavour to respond to you as quickly as possible and will do so no later than thirty (30) days after receiving your message.
We may ask you to provide additional proof of identity.
The rights set out above are not absolute and may be subject to certain conditions, exceptions or derogations in certain cases, as stipulated by the applicable data protection legislation. For example, in certain cases we will be unable to comply with your erasure request due to such factors as retention of your Personal Data being required by law or necessary for the purposes of performance of the contract with you.
Where can you submit a complaint?
You are entitled to submit a complaint to the regulator. In Belgium, this is the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, e-mail: firstname.lastname@example.org.
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