What should I do if I discover a defect in the wallpaper?
You must report any visible defects in delivered materials to the place where the wallpaper was bought before you apply it, on pain of expiry.
If you have already started applying the wallcovering, you must report complaints about visible defects to the place where the wallpaper was bought after hanging three lengths, on pain of expiry.
Complaints must be made by registered letter stating all relevant facts and accompanied by a copy of the invoice for the delivered material, as well as a sample of the wallcovering that is the subject of the complaint, plus the roll labels. If the complaint is founded, Arte's liability will remain restricted to replacing the materials which have been found to be defective free of charge. Labour costs will not be refunded. Arte's guarantee obligations for hidden defects are restricted to a period of 6 months following delivery, on the condition that the buyer reports them no later than 8 days after they have discovered or should have discovered the defect.